Here is an amazing story from a flight attendant on Delta Flight 15, written following 9-11:
"On the morning of Tuesday, September 11, we were about 5 hours out of Frankfurt, flying over the North Atlantic. All of a sudden the curtains parted and I was told to go to the cockpit,
immediately, to see the captain. As soon as I got there I noticed that
the crew had that "All Business" look on their faces. The captain handed
me a printed message. It was from Delta's main office in Atlanta and simply read, "All
airways
over the Continental United States are closed to commercial air
traffic. Land ASAP at the nearest airport. Advise your destination."
"No one said a word about what this could mean. We knew it was a serious situation and we needed to find terra firma quickly. The captain determined that the nearest airport was 400 miles behind us in Gander, New Foundland. He requested approval for a route change from the Canadian
traffic controller and approval was granted immediately--no questions
asked. We found out later, of course, why there was no hesitation in
approving our request.
"While the flight crew prepared the airplane for landing, another message arrived from Atlanta telling us about some terrorist activity in the New York area. A few minutes later word came in about the
hijackings.
"We
decided to LIE to the passengers while we were still in the air. We
told them the plane had a simple instrument problem and that we needed
to land at the nearest airport in Gander, New Foundland to have it checked out.
"We promised to give more information after landing in Gander. There was much grumbling among the passengers, but that's nothing new! Forty minutes later, we landed in Gander. Local time at Gander was 12:30 PM! .... that's 11:00 AM EST.
"There were already about 20 other airplanes on the ground from all over the world that had taken this detour on their way to the U.S. After we parked on the ramp, the captain made the following
announcement: "Ladies and gentlemen, you must be wondering if all these airplanes
around us have the same instrument problem as we have. The reality is
that we are here for another reason." Then he went on to explain the
little bit we knew about the situation in the U.S. There were loud gasps
and stares of disbelief. The captain informed passengers that Ground control in Gander told us to stay put.
"The Canadian
Government was in charge of our situation and no one was allowed to get
off the aircraft. No one on the ground was allowed to come near any of
the air crafts. Only airport police would come around periodically, look
us over and go on to the next airplane. In the next hour or so more planes landed and Gander ended up with 53 airplanes from all over the world, 27 of which were U.S. commercial jets.
"Meanwhile, bits of news started to come in over the aircraft radio and for the first time we learned that airplanes were flown into the World Trade Center
in New York and into the Pentagon in DC. People were trying to use
their cell phones, but were unable to connect due to a different cell
system in Canada. Some did get through, but were only able to get to the
Canadian operator who would tell them that the lines to the U.S. were either blocked or jammed.
"Sometime in the evening the news filtered to us that the World Trade Center
buildings had collapsed and that a fourth hijacking had resulted in a
crash. By now the passengers were emotionally and physically
exhausted,
not to mention frightened, but everyone stayed amazingly calm. We had
only to look out the window at the 52 other stranded aircraft to realize
that we were not the only ones in this predicament.
"We had been told earlier that they would be allowing people off the planes one plane at a time. At 6 PM, Gander airport told us that our turn to deplane would be 11 am the next morning. Passengers were not
happy,
but they simply resigned themselves to this news without much noise and
started to prepare themselves to spend the night on the airplane.
"Gander
had promised us medical attention, if needed, water, and lavatory
servicing. And they were true to their word. Fortunately we had no
medical situations to worry about. We did have a young lady who
was 33 weeks into her pregnancy. We took REALLY good care of her. The night passed without incident despite the uncomfortable sleeping arrangements.
"About
10:30 on the morning of the 12th a convoy of school buses showed up. We
got off the plane and were taken to the terminal where we went through
Immigration and Customs and then had to register with the Red Cross.
"After
that we (the crew) were separated from the passengers and were taken in
vans to a small hotel. We had no idea where our passengers were going.
We learned from the Red Cross that the town of Gander has a population of 10,400 people and they had about 10,500 passengers to take care of from all the airplanes that were forced into Gander!
We were told to just relax at the hotel and we would be contacted when
the U.S. airports opened again, but not to expect that call for a while.
"We
found out the total scope of the terror back home only after getting to
our hotel and turning on the TV, 24 hours after it all started.
"Meanwhile, we had lots of time on our hands and found that the people of Gander were extremely friendly. They started calling us the "plane people." We enjoyed their hospitality, explored the town of Gander and ended up having a pretty good time.
"Two days later, we got that call and were taken back to the Gander
airport. Back on the plane, we were reunited with the passengers and
found out what they had been doing for the past two days. What we found
out was incredible.
"Gander and all the surrounding communities (within about a 75 Kilometer
radius) had closed all high schools, meeting halls, lodges, and any
other large gathering places. They converted all these facilities to
mass lodging areas for all the stranded travelers. Some had cots set up, some had mats with sleeping bags and pillows set up.
"ALL
the high school students were required to volunteer their time to take
care of the "guests." Our 218 passengers ended up in a town called Lewisporte, about 45 kilometers from Gander
where they were put up in a high school. If any women wanted to be in a
women-only facility, that was arranged. Families were kept together.
All the elderly passengers were taken to private homes.
"Remember
that young pregnant lady? She was put up in a private home right across
the street from a 24-hour Urgent Care facility. There was a dentist on
call and both male and female nurses remained with the crowd for the
duration.
"Phone calls and e-mails
to the U.S. and around the world were available to everyone once a day.
During the day, passengers were offered "Excursion" trips. Some people
went on boat cruises of the lakes and
harbors.
Some went for hikes in the local forests. Local bakeries stayed open to
make fresh bread for the guests. Food was prepared by all the residents
and brought to the schools. People were driven to
restaurants of
their choice and offered wonderful meals. Everyone was given tokens for
local laundry mats to wash their clothes, since luggage was still on the
aircraft. In other words, every single need
was met for those stranded travelers.
"Passengers
were crying while telling us these stories. Finally, when they were
told that U.S. airports had reopened, they were delivered to the airport
right on time and without a single passenger missing or
late.
The local Red Cross had all the information about the whereabouts of
each and every passenger and knew which plane they needed to be on and
when all the planes were leaving. They coordinated everything
beautifully. It was absolutely incredible.
"When passengers came
on board, it was like they had been on a cruise. Everyone knew each
other by name. They were swapping stories of their stay, impressing each
other with who had the better time. Our flight back to Atlanta looked li ke
a chartered party flight. The crew just stayed out of their way. It was
mind-boggling. Passengers had totally bonded and were calling each
other by their first names, exchanging
phone numbers, addresses, and email addresses.
"And
then a very unusual thing happened. One of our passengers approached me
and asked if he could make an announcement over the PA system. We
never, ever allow that. But this time was different. I said "of course"
and handed him the mike.
He picked up the PA and reminded everyone about what they had just gone
through in the last few days. He reminded them of the hospitality they
had received at the hands of total strangers. He continued by saying
that he would like to do something in return for the good folks of Lewisporte.
"He
said he was going to set up a Trust Fund under the name of DELTA 15
(our flight number). The purpose of the trust fund is to provide college
scholarships for the high school students of Lewisporte. He
asked for donations of any amount from his fellow travelers.
When the paper with donations got back to us with the amounts, names,
phone numbers and addresses, the total was for more than $14,000!
"The
gentleman, a MD from Virginia, promised to match the donations and to
start the administrative work on the scholarship. He also said that he
would forward this proposal to Delta Corporate and ask them to donate as
well. As I write this account, the trust fund is at more than $1.5
million and has assisted 134 students in college education.
"I
just wanted to share this story because we need good stories right now.
It gives me a little bit of hope to know that some people in a far away
place were kind to some strangers who literally dropped in on them. It reminds me how much good there is in the world.
